Vendor ProductGroup DOAReplacement WarrantyTerm Return Verification TAT WarrantyServiceMethod
Acer LCD/LED Monitor 14 days POP 3 years Onsite Courier Pickup to be organised by Acer DragonPC Invoice & S/N&SNID After 14 days repair service 
call 0800 223 769 
Netbooks 14 days POP        
Laptop 14 days POP       Within14days DOA credit 
Desktops 14 days POP       call0800862 237 to obtain Acer NCC (National Call Centre) numberbeforecontacting DragonPC for brand new replacement.
Aerocool Case 14 days POP 2 years RTB S/N DragonPC to provide a replacement unit
Power Supply 14 days POP 2 years S/N
Fan & Cooler 14 days POP 2 years S/N
Gaming Accessories 14 days POP 2 years S/N
Alogic Accessories 30 Days   RTB POP Warranty period varies between 1 year&lifetime. Please contact to confirm.
AMD CPU 7 days POP 3 years RTB DragonPC to provide a replacement unit
AOC LCD/LED Monitor 7 days POP 3 year Onsite Courier Pickup to be organised by AOC DragonPC Invoice & S/N&SNID
After 7 days repair service call 800426 677 or email [email protected]
Asus Accessories 7 days POP 1 year RTB S/N
DragonPC to provide a replacement unit
Chassis 7 days POP 1 year RTB S/N
Keyboards/Mouse 7 days POP 1 year RTB S/N
Sound Cards 7 days POP 3 year RTB S/N
O!Play 7 days POP 2 years RTB S/N
Optical Devices 7 days POP 2 years RTB S/N
Motherboard 7 days POP 3 years RTB S/N
Graphic Card 7 days POP 3 years RTB S/N
Networking 7 days POP 3 years RTB DragonPC Invoice
AiO 14 days Asus Service 1 year Local Onsite Courier Pickup to be organised by Asus S/N
Customer to call 09-5712418 ([email protected]) during working hours (Monday - Friday : 09:00am ~ 5:00pm, Saturday : 10:00am ~2:00pm). Afterhour contact number: 0800 ASUS78 (0800 278 778)
ChromeBook 14 days Asus Service 1 year Local Onsite Courier Pickup to be organised by Asus S/N
 
ChromeBook 14 days Asus Service 1 year Global Onsite Courier Pickup to be organised by Asus S/N
MustcontactASUS to obtain the service job number. DragonPC does not havetheauthority to issue job numbers.
Eee Box 14 days Asus Service 1 year Local Onsite Courier Pickup to be organised by Asus S/N
*AllAsus monitors comes with 3 Year Pixel Perfect Warranty.
Eee PC 14 days Asus Service 1 year Global Onsite Courier Pickup to be organised by Asus S/N
 
Tablets 14 days Asus Service 1 year Local or Global (as specified) Onsite Courier Pickup to be organised by Asus S/N
 
Monitor 14 days Asus Service 3 years Perfect Pixel Onsite Courier Pickup to be organised by Asus S/N
 
Laptop 14 days Asus Service 1 or 2 years Global (as specified) Onsite Courier Pickup to be organised by Asus S/N
 
Vivo PC 14 days Asus Service 1 year Local Onsite Courier Pickup to be organised by Asus S/N
 
BenQ Monitor 14 days POP 3 years DOA return to DragonPC S/N
Call Service Plus on 0800 00 77 22.
Projector 14 days POP Model Dependent DOA return to DragonPC S/N
Cooler Master Cases 7 days POP 1 year RTB DragonPC Invoice
DragonPC to provide a replacement unit
eXtreme PowerPlus series PSU 7 days POP 2 years RTB DragonPC Invoice
GX series PSU 7 days POP 5 years RTB DragonPC Invoice
Silent Pro series PSU 7 days POP 5 years RTB DragonPC Invoice
Corsair DRAM Modules 7 days POP Limited Lifetime RTB DragonPC Invoice
DragonPC to provide a replacement unit
Flash Voyager¨, FlashReadOut,TurboFlash, Flash Survivor¨ and Flash Voyager Mini USB flashdriveproducts 7 days POP 10 years RTB DragonPC Invoice
Flash Voyager¨ USB 3.0USBflash drive products 7 days POP 5 years RTB DragonPC Invoice
All Flash Padlock¨ products 7 days POP 3 years RTB DragonPC Invoice
All solid-state drive(SSD)products 7 days POP 3 years RTB DragonPC Invoice
Modular Unmanaged Switches 7 days POP 3 years RTB DragonPC Invoice
Voyager Air 7 days POP 3 years RTB DragonPC Invoice
AX Seriesª PSUs 7 days POP 7 years RTB DragonPC Invoice
HX Seriesª PSU ModelsHX520W,HX620W, and HX1000W 7 days POP 5 years RTB DragonPC Invoice
All other HX Seriesª Models 7 days POP 7 years RTB DragonPC Invoice
TX Seriesª, RM SeriesªPSUs,VX Series (Models VX450, and VX550) 7 days POP 5 years RTB DragonPC Invoice
CS Seriesª, GS Seriesª,CXSeriesª, VS Seriesª PSUs 7 days POP 3 years RTB DragonPC Invoice
Obsidian Series¨,GraphiteSeriesª, Carbide Seriesª, Vengeance Series¨ cases 7 days POP 2 years RTB DragonPC Invoice
Hydro Seriesª products 7 days POP 5 years RTB DragonPC Invoice
Air Seriesª 7 days POP 2 years RTB DragonPC Invoice
All fan products 7 days POP 2 years RTB DragonPC Invoice
All speaker & headseat 7 days POP 2 years RTB DragonPC Invoice
Gaming Mice 7 days POP 2 years RTB DragonPC Invoice
Gaming Keyboards 7 days POP 2 years RTB DragonPC Invoice
Gaming Mouse Mats 7 days POP 1 year RTB DragonPC Invoice
Check Point Networking 7 days POP 1 years RTB S/N
0800 443 601
D-Link All Modems 7 days POP 1 years RTB DragonPC Invoice
ForbothDOA and in warranty failure: (0800 900 900)oremail [email protected]
Network adapters 7 days POP Limited Lifetime RTB DragonPC Invoice
DragonPCtoprovide a replacement unit, if approved case number is issued andpleaseprovide this to DragonPC NZ on return form.
Managed Switches 7 days POP Limited Lifetime RTB DragonPC Invoice
 
Modular Managed Switches 7 days POP Lifetime Limited RTB DragonPC Invoice
 
Unmanaged Switches 7 days POP 5 years RTB DragonPC Invoice
 
Modular Unmanaged Switches 7 days POP 3 years RTB DragonPC Invoice
 
Wireless Products 7 days POP 3 years RTB DragonPC Invoice
 
Analogue Modems 7 days POP 3 years RTB DragonPC Invoice
 
Print Servers 7 days POP 3 years RTB DragonPC Invoice
 
VPN Routers &SecurityFirewalls 7 days POP 3 years RTB DragonPC Invoice
 
Routers 7 days POP 3 years RTB DragonPC Invoice
 
Boot Rom Options 7 days POP 1 year RTB DragonPC Invoice
 
Redundant Power Supplies 7 days POP 1 year RTB DragonPC Invoice
 
GBIC, Mini-GBIC and XFP Modules 7 days POP 1 year RTB DragonPC Invoice
 
Antennas 7 days POP 1 year RTB DragonPC Invoice
 
Repeaters,Transceivers& Media Converters 7 days POP 1 year RTB DragonPC Invoice
 
Filters & Splitters 7 days POP 1 year RTB DragonPC Invoice
 
VOIP Products 7 days POP 1 year RTB DragonPC Invoice
 
Video ConferencingandInternet/Security Cameras 7 days POP 1 year RTB DragonPC Invoice
 
Network Attach Storages 7 days POP 1 year RTB DragonPC Invoice
 
USB & Multimedia 7 days POP 1 year RTB DragonPC Invoice
 
Power Supplies, PowerAdaptersand Fans 7 days POP 1 year RTB DragonPC Invoice
 
Bluetooth 7 days POP 1 year RTB DragonPC Invoice
 
KVM Switches 7 days POP 1 year RTB DragonPC Invoice
 
Spare Parts and Spare Kits 7 days POP 90 days RTB DragonPC Invoice
 
VPN Client Software 7 days POP 90 Days RTB DragonPC Invoice
 
Eaton All UPS 7 Days POP 2 years RTB DragonPC Invoice
DragonPC to provide a replacement unit
Epson Business Printers Epson Service 1 year Onsite Onsite - Epson NZ S/N
For both DOA and warranty failure pleasecontactEpson New Zealand (0800 237 766)
Inkjet, Multi-FunctionInkjetPrinters, Dot Matrix Epson Service 1 year DRTV - Epson NZ S/N
 
Scanners and ImageStorageDevices Epson Service 1 year DRTV - Epson NZ S/N
Visithttp://www.epson.co.nz/warranty forfurther details
Projectors Epson Service 2 years DRTV - Epson NZ S/N
 
Consumables (Ink Cartridges) Epson Service 1 years DRTV - Epson NZ S/N
 
FSP OEM FSP300-60SGV (TFX) 7 Days POP 1 year RTB S/N
DragonPC to provide a replacemsent unit
OEM FSP350-60EGN (ATX) 7 Days POP 1 year RTB S/N
OEM FSP400-50ERN 7 Days POP 1 year RTB S/N
OEM FSP400-60HCN 7 Days POP 2 years RTB S/N
FSP450-60GHS(85) (SFX) 7 Days POP 1 years RTB S/N
HEXA (H2-400/500) 7 Days POP 2 years RTB S/N
Hyper (HP500/600/700S) 7 Days POP 5 years RTB S/N
Raider (RA-450/550/650/750) 7 Days POP 5 years RTB S/N
AURUM S (AS-550/650) 7 Days POP 5 years RTB S/N
AURUM CM (AU-550/650/750M) 7 Days POP 5 years RTB S/N
AURUM Pro (AU-850/1000/1200Pro) 7 Days POP 5 years RTB S/N
AURUM PT (PT1200FM) 7 Days POP 7 years RTB S/N
OEM 750W Mini-redundantPSU(YH5751-1EAR) 7 Days POP Case by Case RTB S/N
PC Case - P180 7 Days POP 1 years RTB S/N
Gigabyte Motherboard 7 days POP 3 year RTB S/N
DragonPC to provide a replacement unit
Graphic Card 7 days POP 3 year RTB S/N
Google Chromecast 14 days POP 1 years RTB POP
Usertotroubleshoot via the onlinesupportpages here Alternatively, contact CustomerCare 0800448 099
DragonPC to provideareplacement unit
HTC Sales Warranty and Services N/A 1 year DRTV - HP NZ S/N
DragonPC to provide a replacement unit
           
Intel Boxed CPU 30 days POP 3 years RTB or AWR S/N
Call Intel Customer Service on (0800 444 365)Monto Fri, 11:00AM to 5:00PM
Tray CPU, Mobile CPU 30 days POP 1 year RTB Batch No 3-5 days Intel RMA Application - within 30 daysofpurchase handled by DragonPC. Out of 30 days please call Intel on0800444 365
Boxed Motherboard 30 days POP 3 years RTB or AWR S/N 3-5 days
OEM Package (ExceptBLKD865GSAL- 1 Year RTB) 30 days POP 3 years RTB or AWR Batch No 3-5 days
Kingston Solid State Drives 7 days POP 3 years RTB or AWR S/N 3-5 days DragonPC to provide a replacement unit
Card Readers 7 days POP 1 year RTB or AWR DragonPC Invoice
Flash Cards 7 days POP Lifetime RTB or AWR DragonPC Invoice
USB Flash Drives 7 days POP 5 years RTB or AWR DragonPC Invoice
ValueRAM 7 days POP Lifetime RTB or AWR DragonPC Invoice
Kobo Kobo, Arc, Glo, Mini, Touch 14 days POP 1 years RTB S/N DragonPC to provide a replacement unit. 
Support: http://www.kobo.com/help
Laser Accessories 7 days POP 1 year RTB DragonPC Invoice DragonPC to provide a replacement unit
Lenovo ThinkPad Edge, G, L Series 14 days POP 1 year RTD Machine Type, S/N 7 days Lenovo Support - THINK: 0508366584
Lenovo Support - IDEA: 0508 201 650
Lenovo Premier Support:Contactinformation provided at the time of purchase.
LenovoeTicketing:http://support.lenovo.com/nz/en/ Navigate to Warranty& Repairthen Submit eTicket and enter the device Serial Number.
 
 
Customer to call LenovoNZ0508 770 506
ThinkPad T, W, X Series 14 days POP 3 years RTD Machine Type, S/N 7 days Press1(Thinkpad, Think Centre ETCÉ) then Press 2 (Job already lodged withjobnumber ready)
IdeaPad 14 days POP 1 year RTD Machine Type, S/N 7 days RTD(ReturnTo service Depot) pick up organised by Lenovo.
ThinkTablet 14 days POP 1 year RTD Machine Type, S/N 7 days  
IdeaTablet 14 days POP 1 year RTD Machine Type, S/N 7 days Forverificationor further information please refer to warrantyentitlement look uputility at http://support.lenovo.com
ThinkCentre 14 days POP 3 years Onsite Machine Type, S/N 7 days *Thewarranty information is subject to change without notice. Pleasereferto the warranty card or the link above for most up to datedetails.
IdeaCentre 14 days POP 1 year Onsite Machine Type, S/N 7 days  
ThinkVision 14 days POP 3 year Advanced Exchange Machine Type, S/N 7 days  
ThinkServer 14 days POP 3 year Onsite Machine Type, S/N 7 days *IdeaPadand B Series Contact: 0508-201-650 
Lite-On Optical Devices 7 days POP 2 years RTB S/N DragonPC to provide a replacement unit
Microsoft Mouse 7 days POP 2 years RTB S/N DragonPC to provide a replacement unit
Keyboard 7 days POP 2 years RTB S/N
Speakers 7 days POP 2 years RTB S/N
Webcam 7 days POP 2 years RTB S/N
Console 30 Days 1 years RTB POP & S/N Microsoft should be contacted directly outsideof30 days on 0508 149 421
Console Accessories 30 Days 1 years RTB POP
MSI Laptop 30 Days MSI Service 2 years MSI organise onsite pick up S/N 7 days Customer contact MSI via 09-571 2418 toobtainthe service job number.
Netgear Consumer Routers 7 days POP 2 years RTB DragonPC Invoice ForbothDOA and warranty services please call Netgear (0800 174 600)Pleaserefer to http://www.netgear.com.au for moreinformation.DragonPC to provide a replacement unit. If approved casenumber isissued and please provide this to DragonPC NZ on return form.
Consumer Entry Level Switches 7 days POP 2 years RTB DragonPC Invoice
Prosafe Switch Range 7 days POP Lifetime RTB DragonPC Invoice
Ready NAS Duo &emptychassis 7 days POP 3 years RTB DragonPC Invoice
Ready NAS populated units 7 days POP 5 years RTB DragonPC Invoice
All other products 7 days POP 1 year RTB DragonPC Invoice
NVIDIA Graphic Card 7 days POP 3 years RTB DragonPC Invoice DragonPC to provide a replacement unit
Rapoo Rapoo   2 year warranty RTB     DragonPC to provide a replacement unit
Samsung Monitor 14 days POP 3 years RTB S/N DragonPC to provide a replacement unit
SSD EVO 850, 950 PRO M.2 7 days POP 5 years RTB S/N  
SSD PRO SATA 7 days POP 10 years RTB S/N
SanDisk SSD Plus   3 years RTB S/N 7 days DragonPC to provide a replacement unit
SSD Ultra II   3 years RTB S/N 7 days
SSD Extreme Pro   10 years RTB S/N 7 days
SSD Portable Extreme 900   3 years RTB S/N 7 days
SSD Portable Extreme 500   3 years RTB S/N 7 days
Micro SD   Model Dependent RTB S/N 7 days
SD   Model Dependent RTB S/N 7 days
USB FLASH   Model Dependent RTB S/N 7 days
Targus Cases 7 days POP Lifetime Warranty RTB DragonPC Invoice DragonPC to provide a replacement unit 
Power Products 7 days POP 2 years RTB DragonPC Invoice PowerProducts:Please call Targus Support on 0800 633 222 to obtained aTargus RMAnumber, once obtain, DragonPC will provide replacement
Other Accessories 7 days POP 1 year RTB DragonPC Invoice  
TEAM Desktop/Notebook RAM 7 days POP Lifetime Warranty RTB      
TP-Link Networking 7 days POP 3 years RTB DragonPC Invoice 7 days Support call 0800 875 465 (0800 TP-LINK) or [email protected]
DragonPC to provide a replacement unit.
Transcend External HDD 7 days POP 3 years RTB S/N DragonPC to provide a replacement unit
MP3 7 days POP 2 years RTB S/N
Industrial CF card 7 days POP 2 years RTB S/N
xd and memory stick 7 days POP 2 years RTB S/N
All other Flash Cards 7 days POP Lifetime RTB S/N
JetFlash 7 days POP Lifetime RTB S/N
Desktop RAM 7 days POP Lifetime RTB S/N
Notebook RAM 7 days POP Lifetime RTB S/N
ViewSonic LCD/LED Monitor 30 days POP 3 years Onsite Courier Pickup to be organised byMonitorTech S/N 7 days Within 30 days, for both pixel defect andDOAplease call DragonPC (0800 279 6639)
After 30 days pleasecallMonitor Tech (0800 008 822) for warranty services going forward.3Years perfect pixel (Zero bright pixel and Zero dark pixel)On-Sitepick up and return warranty by Monitor Tech
Western Digital Enterprise Drives: DragonPC to provide a replacement unit
WD RE, RE2, RE2-GP, RE3,RE4,RE4-GP, RE4 SAS, VelociRaptor¨ 7 days POP 5-year RTB S/N 3-5 days
Desktop Drives:
WD VelociRaptor¨ 7 days POP 5-year RTB S/N 3-5 days
WD Caviar¨ Blackª 7 days POP 5-year RTB S/N 3-5 days
WD Caviar¨ Blueª 7 days POP 2-year RTB S/N 3-5days
WD Red¨ª for NAS 7 days POP 3-year RTB S/N 3-5days
WD Caviar¨ Greenª, GP 7 days POP 2-year RTB S/N 3-5 days
Mobile Drives:
WD Scorpio¨ Blackª 7 days POP 5-year RTB S/N 3-5 days
WD Scorpio¨ Blueª 7 days POP 2-year RTB S/N 3-5 days
AV Drives:
WD AV, AV-GP, AV-25 7 days POP 3-year RTB S/N 3-5 days
External Drives: DragonPC to provide a replacement unit (Enduserservice line: 0508 555 639, Monday to Friday, 8am to 5pm)